Politique d'expédition

Shipping Carrier Selection

While we offer multiple shipping options, UPS is our preferred shipping carrier due to their consistent reliability and efficient delivery times. To ensure the best possible service for our customers, we reserve the right to upgrade or modify your selected shipping method from Canada Post to UPS at our discretion, particularly in cases where this change would result in faster delivery times or improved reliability. This carrier modification will be made at no additional cost to you and is intended solely to enhance your delivery experience.

If you specifically require Canada Post as your shipping carrier, please either:

  • Include this request in your order notes during checkout, OR
  • Send an email to admin@legsmart.ca before your order is fulfilled

Please note that shipping carrier preferences cannot be modified once an order has been fulfilled. If we make any carrier changes prior to fulfillment, you will receive updated tracking information for your shipment. We implement these changes only when they benefit you through improved delivery service or transit times.

All orders ship from Ontario and shipping times vary depending on your location and the shipping method selected at checkout.  Once your order has been shipped, you'll receive a shipping confirmation which includes a tracking number (if applicable) for your parcel.

Estimated shipping times shown at the check out are estimates and are not guaranteed.  

Flat Rate Shipping - Important Notice

Please be advised that orders shipped via our Flat Rate Shipping option are sent through Canada Post's regular mail service without tracking capabilities. By selecting this shipping method, you acknowledge and agree that:

  • Flat Rate shipments are untraceable once they enter the postal system
  • Leg Smart's responsibility for the shipment ends once the package is handed over to Canada Post
  • We cannot assist with locating, tracking, or investigating lost or missing Flat Rate shipments
  • No refunds or replacements will be provided for undelivered or missing Flat Rate packages
  • Claims for lost or missing packages cannot be filed for Flat Rate shipments

For secure, traceable shipping, we strongly recommend choosing UPS or Canada Post tracked shipping options instead of Flat Rate Shipping.

FREE STANDARD SHIPPING ON ORDERS OVER $130 (Not currently available)
We are pleased to offer free standard shipping on all orders over $130. This offer applies to standard shipping within Canada excluding Northwest Territories, Nanavut and the Yukon. 
IMPORTANT NOTE REGARDING RETURNS
If any items from an order that qualified for free shipping are returned, resulting in the subtotal falling below $130, you will be responsible for the full amount of the standard shipping cost. This amount will be deducted from any refund.
FINAL SALE ITEMS
The following items are final sale and not eligible for exchange or refund:
  • Headbands
  • Jewelry
  • Hats
  • Socks
  • Items that are on sale or have a reduced price
Changes to the offer: We reserve the right to modify or end this free shipping offer at any time without notice.